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Frequently Asked Questions
Query 1. How will I make payments on fundly App?
Ans – You can now make seamless payments using the Payment Gateway
Query 2. Which payment modes are available?
Ans – There are 2 payment options available i.e. UPI and Net banking
Query 3. Is there a transaction Limit in the payment modes?
Ans – UPI and Net banking have different transaction Limits
UPI – INR 1 Lac per day. It also varies as per the UPI App
Net banking – INR 10 lacs per transaction
Query 4. Will I be charged for UPI and Net banking transactions?
Ans– There are no charges for transactions done through UPI & Net banking
Query 5.My Payment is shown as “failed” on the App, yet my bank account has been debited. What should I do now?
Ans– If the payment is deducted from the bank account and not reflecting in the fundly App, then the same amount will be refunded within the next 2-8 business working days
Query 6. What all UPI App and Net banking options are available in the fundly App?
Ans– All major banks and UPI Apps are available
Query 7.What does the Payment status mean?
Ans– Payments Status will show the transaction status which you have performed on the fundly App. There would be 3 payments status which can be seen on the fundly App
Pending – The transaction is in process and will be updated in 15-20 min
Paid – The transaction is successful
Dishonour – The transaction is cancelled or not successfully went through
Do’s and Dont’s
| Do's | Dont’s |
|---|---|
| The customer has to use the fundly App for all the repayments | The customer doesn't have to perform any transaction outside the fundly App i.e going to the UPI App such as Gpay, PhonePe etc. and doing the repayment on the same link as paid earlier. |
| The customer has to select the Loans (as shown in FAQ's) and do the repayment via App payment methods only | The customer can’t do the repayment without selecting the loans in the fundly App |
| Please check the UPI Limit per day for the App you are using to do the repayment | Without checking the daily UPI limit, the same can lead to Failed transaction |
| All the successful transactions done from the fundly App only will be adjusted against the Loans repayment | All the successful transactions done outside the fundly App will be refunded in 7-10 working days and the same will not be adjusted against the Loans repayment |
| All the repayment transactions on a fundly App to be done within 5 min else the repayment link will expire post the timeline | All the payments done post 5 min will lead to a failed transaction |